Shipping policy

Shipping Policy

Thank you for shopping with Cobra DTF! We are committed to getting your order to you as quickly as possible. Please review our shipping policy below.

Order Processing & Same-Day Shipping Target

We aim to ship orders the same business day when they meet all of the following: placed before 1:00 PM CT, Monday–Saturday; artwork and gangsheet files have cleared our prepress review; and any customer-side clarifications, file corrections, or approvals have been resolved. Same-day shipping is a processing target, not a guaranteed delivery commitment.

  • The same-day "clock" begins only once we hold a print-ready, approved order. If our prepress team flags an issue (low resolution, incorrect color profile, overlapping or off-canvas gangsheet layout, transparency/background issues, or content requiring IP/copyright review), we will email you. Your order is considered placed for same-day purposes when the flagged issue is resolved, not when the cart was submitted.
  • Orders placed after 1:00 PM CT (or held pending customer response) are targeted to ship the next business day. Orders placed or resolved after 1:00 PM CT Saturday are targeted to ship Monday.
  • Same-day processing does not apply to orders affected by: (a) pending customer clarification on artwork, files, or gangsheets; (b) content under IP, trademark, or copyright review; (c) operational interruptions such as printer maintenance, ink or substrate supply constraints, software outages, or temporary staffing capacity; (d) carrier pickup or cutoff variability; or (e) circumstances outside our reasonable control, including weather, utility, or third-party service disruptions.
  • Delay notification. If we become aware that your order will not ship within our advertised target, we will notify you by email of the delay, provide a revised shipping estimate, and offer you the option to consent to the new timeframe or cancel for a full refund of unfulfilled items, consistent with 16 CFR Part 435.
  • Remedies. Missing the same-day target — when shipment still occurs within a commercially reasonable window — does not entitle the customer to an automatic refund, shipping credit, expedited-method upgrade, or store credit. We may, at our sole discretion, offer goodwill resolutions on a case-by-case basis.

Shipping Methods

Method Estimated Delivery Cost
Express Shipping (contiguous 48 only) 1–3 business days Calculated at checkout · FREE on orders over $59 (contiguous 48)
UPS Ground Varies by location Calculated at checkout
UPS 2-Day Air 2 business days Calculated at checkout
UPS Next Day Air 1 business day Calculated at checkout
UPS Next Day Air Saver 1 business day Calculated at checkout

Express Shipping Details

For Express Shipping orders, we select the optimum delivery service to provide a 1–3 business day delivery window. Please note:

  • Only Next-Day deliveries are guaranteed to arrive on time.
  • 1–3 business day Express deliveries are estimates and are not guaranteed by the carrier.
  • If a guaranteed Next-Day delivery does not arrive on time, the shipping cost will be refunded. Product costs are not included in this refund.
  • To request a shipping refund for a late Next-Day delivery, please contact us within 7 days of the expected delivery date.

Free Express Shipping Eligibility

Enjoy free Express Shipping on orders of $59 or more shipped within the contiguous 48 United States (the lower 48).

Express Shipping — including the free Express Shipping promotion — is not available to the following destinations due to higher carrier costs:

  • Alaska (AK)
  • Hawaii (HI)
  • Puerto Rico (PR), U.S. Virgin Islands (VI), Guam (GU), American Samoa (AS), Northern Mariana Islands (MP)
  • APO / FPO / DPO military addresses

Customers shipping to these destinations will see alternative carrier options (such as UPS Ground, 2-Day Air, or Next Day Air) at checkout, charged at standard rates. The $59 free-shipping threshold does not apply to these destinations.

For the purposes of this policy, "contiguous 48 United States" means the lower 48 states and Washington, D.C.

Shipping Destinations

We ship within the United States, including Alaska, Hawaii, and U.S. territories. Express Shipping is available only within the contiguous 48 states. We do not offer international shipping at this time.

Most of our carriers (UPS and FedEx) cannot deliver to P.O. Boxes. To avoid delays or non-delivery, please provide a physical street address for all orders.

Package Configuration: Combined and Split Shipments

Shipping fees on Cobra DTF orders are charged per order at checkout — they pay for fulfillment of that order, not for a guaranteed number of physical packages. We reserve operational discretion over carrier selection, package count, and how multiple orders are physically shipped.

Combined shipments (multiple orders, one package). If you place two or more orders close together, we may consolidate them into a single shipment when it is operationally sound to do so. Consolidation is a risk-reduction decision: one package in transit means one tracking event, one handoff, and one potential point of failure instead of several — which materially reduces the likelihood of a lost or damaged shipment affecting your order.

Consolidation is not a cost-saving measure for Cobra DTF. Heavier, consolidated packages typically move into higher carrier weight tiers and dimensional-weight pricing, and each underlying order still carries its own prepress review, file QA, gangsheet layout, and accounting overhead. For these reasons, shipping fees paid on each individual order are not automatically refunded when orders are combined.

If you would prefer your orders ship separately, contact us before production begins and we will do our best to accommodate the request. Shipping-fee adjustments after consolidation are handled as goodwill on a case-by-case basis at Cobra DTF's discretion; they are not a contractual entitlement.

Split shipments (one order, multiple packages). Some orders must ship as multiple packages — for example, when gangsheet dimensions exceed a single carton, or when carrier default insurance limits (typically $100 per package) require us to split a higher-value order across packages to maintain coverage. When this happens:

  • No additional shipping charge applies to you. Cobra DTF absorbs the incremental carrier cost.
  • Tracking numbers are provided per package and may arrive in separate emails as each package is dispatched.
  • Split shipments do not change the order's processing or delivery target, and do not entitle the order to expedited or special handling.
  • The Damaged or Lost Packages and Resolution mechanics below apply per package, not per order — each package is a separate carrier event.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package directly through the carrier's website.

Damaged or Lost Packages

Damaged on arrival. If your package arrives visibly damaged, or the contents are damaged, please contact us within 72 hours of delivery at info@cobradtf.com. Include your order number, clear photos of the outer packaging (including the shipping label), photos of the damaged product, and photos of any internal packing materials. Carriers require damage claims to be filed quickly while physical evidence is available; reports made after 72 hours significantly reduce our ability to recover from the carrier, and we may be unable to offer a replacement or refund.

Lost in transit. If tracking shows your package as not delivered, please contact us no sooner than 7 days after the expected delivery date (to allow for carrier delays) and no later than 30 days after the expected delivery date. We need this window because our carriers (USPS, UPS, FedEx Express, and FedEx Ground) each have their own claim-filing deadlines — most are 60 days from the ship date, and reporting promptly is the only way we can file on your behalf before those windows close. Reports made more than 30 days after the expected delivery date may fall outside the carrier's claim window, in which case we cannot guarantee a replacement or refund.

Marked delivered but not received. If tracking shows the package was delivered but you did not receive it, please (a) check with neighbors and household members, and (b) look for a notice of attempted delivery. Then contact us within 7 days of the marked delivery date so we can open an inquiry with the carrier on your behalf. Carriers generally do not reimburse for packages confirmed delivered to the correct address, but we will review these cases individually and may, at our discretion, offer a partial credit or replacement.

Resolution. Once you provide the required information within the windows above, we will open a claim with the carrier on your behalf and keep you updated. How we resolve your order depends on the carrier's determination:

  • If the carrier approves the claim (or the package is confirmed lost, damaged, or misdelivered by the carrier): we will reship your order at no cost or, if you prefer, issue a full refund to your original payment method.
  • If the carrier denies the claim (for example, the carrier's records show delivery to the address on the order, or the carrier attributes damage to a cause outside our control): we are not automatically obligated to reship or refund, because risk of loss passes at carrier handoff under our Terms of Service. However, we review every denied claim individually and routinely offer a partial refund, store credit, or discounted reship as a goodwill resolution. Please reply to the claim email and we will work with you.
  • If the claim is still pending after 30 calendar days from the date we filed it: we will not keep you waiting on the carrier. At that point we will offer you a reship or refund and pursue the carrier ourselves.

What is not covered. The following situations are not eligible for replacement or refund under this policy: (i) packages lost or returned because the shipping address provided at checkout was incorrect or incomplete; (ii) packages refused by the recipient; (iii) reports made outside the windows stated above; and (iv) packages confirmed delivered to the address on file where no carrier or local-law-enforcement investigation supports a misdelivery or theft claim. Address-error reships are available at the customer's expense.

This section explains how we handle damage and loss as a service to our customers. It does not modify Section 5 of our Terms of Service regarding transfer of title and risk of loss at carrier handoff.

Contact Us

If you have any questions about shipping, please don't hesitate to reach out to our support team. We're happy to help!